Terms of Use

Purpose

These Terms govern use of the ScoreZen app, published by Pilovia (sole proprietorship).

Free access

Joining a match, scanning a QR code, viewing a score, spectating and trying a counter are free and require no account.

Purchases

ScoreZen Essentiel (€1.99, one-time lifetime purchase) and packs are sold through three channels: App Store in-app purchases, Google Play in-app purchases, and card payment on this site (Stripe). Business offers (Club, Club Pro, Organisation) are sold on the web via Stripe only.

Immediate-access digital content: the 14-day withdrawal right does not apply once performance has begun with your consent. Refunds follow the purchase channel: for App Store or Google Play purchases, the store's refund terms apply; for card purchases on this site, write to contact@pilovia.fr.

Club, Club Pro and Organisation subscriptions: monthly, no commitment, tacitly renewed each month. Cancel anytime from your Organisation space → “Manage subscription” (secure Stripe portal), effective at the end of the current period. An invoice is issued for every payment and available from the same portal.

Account & liability

You are responsible for your account usage. ScoreZen is provided “as is”, on a best-effort basis. You can delete your account anytime in the app.

Live video — ScoreZen's role

ScoreZen is neither the producer, nor the publisher, nor the host of the videos broadcast. We capture nothing, record nothing, store no images, and have no technical means of viewing a stream. When you attach a stream to a match, we keep only the provider name (YouTube, Twitch, Facebook, Instagram or TikTok) and the video, channel or account identifier you give us, so we can rebuild the player or link address. The video is captured by you, transmitted by you, hosted and delivered by the provider you chose, under that provider's own terms, to which you and your viewers remain subject.

No prior control is exercised, and none is possible: we do not see the images, we do not moderate them, and we cannot know their content until a third party reports it to us.

Live video — your undertakings as broadcaster

By enabling a stream you represent and warrant: that you alone are responsible for the filming and the broadcast; that you hold every right and permission required, in particular image rights and privacy rights of any person appearing or identifiable by picture, voice or name; that you have obtained the written consent of the legal guardians of any minor; that you comply with the rules of the federation, competition, club and venue owner, as well as any rights attached to the event; and that the content broadcast infringes no third-party right and is neither unlawful, defamatory, discriminatory, nor contrary to human dignity.

This confirmation is requested on screen before each activation, and its timestamp is retained. You remain responsible for the stream throughout, including for what is filmed and said outside play.

You undertake to indemnify and hold Pilovia harmless against any claim, action or award, and against reasonable defence costs, brought by a third party and arising from a stream you attached to a match, to the extent permitted by law.

Live video — reporting and removal

A "Report this stream" link sits directly under the player, on the match page. It asks for no account, no name and no address: you simply pick a reason from a list, and we are alerted at once. You may also write to contact@pilovia.fr quoting the match code. We review every report and remove the link on our side without delay where justified, without having to explain our decision to the broadcaster. Removing the link makes the video disappear from the match page; it does not delete the video at the provider, which must be contacted separately for that.

No information about you is recorded when you report: we keep only the match concerned, the reason chosen, and the action we took.

ScoreZen may suspend or remove a stream at any time, without notice and without compensation, in particular following a report, serious doubt about permissions, a breach of these terms, or a request from an authority.

⚠️ A reminder for whoever is filming: once an image has been broadcast, what others have seen, recorded or copied is no longer within our control.

Live video — limits of our liability

Live video is provided free of charge, as is, alongside the score. We do not guarantee its availability, its quality, or exact synchronisation between picture and score: the delay is yours to set and depends on your connection, your equipment and the provider you chose. An interrupted stream does not affect the score, which remains available.

We are not answerable for the content of the videos, for the broadcaster's conduct, or for the decisions, outages, advertising, suspensions or account closures of the third-party provider.

⚠️ These limits apply only to the extent permitted by law. They do not apply in the event of our gross negligence or wilful misconduct, of personal injury, or where the law prohibits such a limitation — in particular, they do not reduce the rights the law grants to consumers.

Governing law

French law. For any complaint, write to us at contact@pilovia.fr.

Consumer mediation: if our answer does not satisfy you, and after trying to settle the dispute with us directly through a written complaint, you may refer the matter FREE OF CHARGE to our consumer mediator — CM2C, Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France. Apply online at https://www.cm2c.net, by email at contact@cm2c.net, or by phone on +33 1 89 47 00 14.

Failing an amicable settlement, the French courts have jurisdiction; if you are a consumer, you keep the right to bring proceedings where you live.