Help & support

A question, a bug, a payment or sync issue? We’re here to help.

Frequently asked questions

Do I need an account to follow a match?

No. Joining via a code/QR or spectating is free and requires no account.

What is an account for?

To keep your matches, teams, competitions and purchases across devices. Sign-in uses a magic link (no password).

How do I restore a purchase?

Account → “Restore my purchases”. On mobile, the lifetime purchase is tied to your Apple/Google ID.

My payment didn't unlock access, what now?

Try “Restore my purchases”. If it persists, reach out with the purchase date.

Sync isn't working.

Check your connection. The badge shows the real state (Local / Pending / Synced / Live). Offline, everything is saved locally.

How do I delete my account?

Account → “Delete my account”. Deletion is immediate; you can sign up again with the same email.

Write to us — we reply within a few business days.

Typical response time: a few business days.